Cancellation & refunds
Clear information before you change a booking.
Rescheduling
Choose a new available date and slot in the app. Review any price or policy impact before confirming. The existing booking should remain until a replacement slot is successfully confirmed.
Cancellation
Review the cancellation outcome in the app, including any applicable charge and refund amount, before confirming. Cancellation fees and cut-off times are still to be set by the business.
Payment and refund status
If payment is pending, check its status before trying again. A cancelled booking and a completed refund are separate states. Refund timelines depend on the payment provider and will be shown when available.
Policy details pending
Before launch, finalize fees, cut-off times, no-water and weather handling, partner unavailability, refund eligibility and the support process. No specific refund amount or timeline is promised in this preview.